Growing
Automate actions with rules
Turn your agent from a responder into an operator.
How automations work
In the Automations tab you build simple “when this, do that” rules. When a trigger happens in a conversation, Ashé runs the action automatically.
Triggers
Fire a rule when a customer mentions a keyword (like “pricing”), when a chat is scored a hot lead, when the customer sounds frustrated, when a conversation is handed to a human, or when a new conversation starts.
Actions
Tag the conversation, send a webhook to Slack or Zapier, or change the conversation’s status — so hot leads get flagged and your team gets pinged without anyone watching the inbox.
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